At Devis, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e.
You are completely protected. Devis offers a 7day return, Exchange and Cancellation Policy for all such items:
- Wrong Size
- Wrong Color
- Wrong Quantity
- Defective
- Damaged
- Significantly different from the description given by the DEVIS.
.
We will also not be able to accept the return if product:
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
You can exchange the product within 7 days from the date of the delivery. The exchanged product will reach you within 5-7 working days from the day of receipt of the returned product.
How will I receive my refund?
In case of prepaid returns, the amount will be credited back into your account within 3-5 working days after the product has passed the quality check process after receiving product in our warehouse. However, in case of COD returns, the refund can take up-to 7-10 days since the refund is routed through cheque/NEFT/Bank Transfer.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 24 hours of receiving the order.
